Terms and Conditions

Welcome to www.caffefratelli.co.uk

By using the Website you agree to be bound by these Terms and Conditions and any Orders placed by you are bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Website.

The Website is provided solely for your personal use. You may not use the Website for any commercial purpose.

We reserve the right, at our sole discretion, to change, modify, add, amend or remove any part of these Terms and Conditions from time to time and it is your responsibility to check these Terms and Conditions from time to time for changes. We may modify or withdraw, temporarily or permanently, the Website (or any part of it) and we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

If you do not agree to our right to change the Website or the Terms and Conditions from time to time, please do not use the Website.

Product Descriptions We will take all reasonable care to ensure that all Product Descriptions are correct at the time when the relevant information was first entered onto the Website.

We have made every effort to display as accurately as possible the appearances, colours and packaging of our Products.

Please refer to our Returns Policy if you are unhappy with your Order.Shipping & Delivery You must provide us with complete and accurate delivery address information (this includes not only the address that your Order is going to, but also the name of its recipient).

We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

Returns & Replacements Online Store Return Policy:
You have the right to return your order up until 14 days of receipt of the goods.

The easiest way to do this is to return the goods to us in accordance with following instructions: before the 14 day period has expired you need to notify us of your intention to cancel. To do so, simply email marilu@caffefratelli.co.uk at Caffé Fratelli Head Office 25 Elizabeth Street SW1W 9RP. We will contact you to inform when the goods you want to return will be picked up and the collection expences will be paid entirely by Caffé Fratelli. In any case, you must return the goods to us in their original condition. We will then refund your purchase within 14 days of receiving the returned goods.

Payment & Pricing We only accept payment for Orders in pounds (£) sterling and exclusively via PayPal.

If you choose to pay for your Order using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the foreign exchange rate applied by your relevant credit card provider or bank at the time of processing your Order.

Your international credit card provider or bank will determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.

All prices are subject to the price ruling at point of purchase but may be subject to revision without prior notice. Any offers or promotions are subject to availability and maybe withdrawn at anytime.